We apologize for the inconvenience you've experienced. To resolve this issue, please follow these steps:

- Tap on the "Support'' button located at Settings in the top right corner of the screen.

- Our support team will promptly assist you in identifying the underlying reason and finding a solution.

- In the meantime, please ensure that you have the latest version of Queen Link installed.

- To update the game, open the app store from where you originally downloaded Queen Link.

- Search for "Queen Link" and if an update is available, you will see an "Update" button.

- Tap on the "Update" button to install the latest version of the game.